Term of use
1. Introduction
Welcome to epflowers (“Company,” “we,” “our,” or “us”).
These Terms of Service (“Terms”) govern your access to and use of our website, catalog, and services, including communication through WhatsApp for placing flower orders.
By accessing our website or contacting us through WhatsApp, you agree to be bound by these Terms. If you do not agree, please do not use our services.
For questions, contact us at:
Email: info@epflowers.com
Phone: +1 (702) 782-1966
2. Nature of Our Services
epflowers operates as a florist offering floral arrangements and related products.
- Our website functions as a catalog only.
- Orders are initiated via WhatsApp communication.
- Orders are confirmed only after direct communication and explicit confirmation from us.
We reserve the right to refuse service at our discretion.
3. Orders and Acceptance
3.1 Order Process
An order is considered valid only when:
- You contact us through WhatsApp.
- We confirm product availability.
- Payment arrangements are agreed upon.
- We provide explicit order confirmation.
3.2 Availability
All products are subject to availability. Due to the perishable nature of flowers:
- Substitutions of equal or greater value may occur if specific flowers are unavailable.
- We will attempt to maintain the overall style and color scheme of the arrangement.
4. Pricing and Payments
- Prices are provided during WhatsApp communication.
- All prices are subject to change without prior notice.
- Payment must be completed before delivery unless otherwise agreed.
- Applicable taxes and delivery fees may apply.
Failure to complete payment may result in cancellation of the order.
5. Delivery Policy
5.1 Delivery Information
Customers must provide accurate delivery details, including:
- Recipient name
- Full address
- Valid contact number
We are not responsible for failed deliveries due to incorrect information provided by the customer.
5.2 Delivery Timing
While we aim to deliver within agreed timeframes:
- Delivery times are estimates.
- We are not liable for delays caused by traffic, weather, or unforeseen circumstances.
6. Cancellations and Modifications
- Orders may only be canceled or modified if notice is provided before preparation begins.
- Once floral preparation has started, cancellations may not be accepted.
- Custom or special event arrangements may be non-refundable.
7. Refund Policy
Due to the perishable nature of flowers:
- Refunds are evaluated on a case-by-case basis.
- Claims regarding damaged or incorrect products must be reported within 24 hours of delivery.
- Photographic evidence may be required.
We do not offer refunds for dissatisfaction based on subjective preferences when the product matches the agreed description.
8. Communication via WhatsApp
By contacting us through WhatsApp:
- You consent to electronic communication.
- You acknowledge that WhatsApp operates under its own terms and privacy policies.
- You understand that message transmission may involve third-party servers.
We are not responsible for service interruptions or technical failures of WhatsApp.
9. Intellectual Property
All website content, including:
- Images
- Text
- Logos
- Branding
is the property of epflowers and may not be copied, reproduced, or used without written permission.
10. Limitation of Liability
To the maximum extent permitted by law:
- epflowers shall not be liable for indirect, incidental, or consequential damages.
- Our total liability shall not exceed the total amount paid for the specific order in dispute.
11. Force Majeure
We shall not be held liable for failure or delay in performance due to events beyond our reasonable control, including but not limited to:
- Natural disasters
- Government restrictions
- Supply chain disruptions
- Transportation failures
12. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction where epflowers operates.
13. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Updated versions will be posted on our website with a revised Effective Date.
14. Contact Information
epflowers
Email: info@epflowers.com
Phone: +1 (702) 782-1966