Privacy Policy
1. Introduction
Welcome to epflowers (“we,” “our,” or “us”).
We are a florist business dedicated to selling and delivering flowers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and interact with our catalog, which redirects users to WhatsApp for communication.
If you have any questions regarding this Privacy Policy, please contact us at:
Email: info@epflowers.com
Phone: +1 (702) 782-1966
2. Information We Collect
We may collect the following types of information:
A. Personal Information You Provide Voluntarily
When you contact us through WhatsApp after being redirected from our catalog, you may provide:
- Full name
- Phone number
- Delivery address
- Billing details (if applicable)
- Order details and special instructions
- Any other information you voluntarily share
B. Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device type
- Pages visited
- Date and time of access
This information is used for analytics and website improvement purposes.
3. How We Use Your Information
We use your information for the following purposes:
- To respond to inquiries made through WhatsApp
- To process and manage flower orders
- To coordinate deliveries
- To provide customer support
- To improve our website and services
- To comply with legal obligations
We do not sell or rent your personal information to third parties.
4. WhatsApp Communication
Our catalog redirects customers to WhatsApp for order inquiries and communication. By initiating contact through WhatsApp:
- You acknowledge that communication is subject to WhatsApp’s own Privacy Policy.
- You understand that messages may be stored on WhatsApp’s servers.
We recommend reviewing WhatsApp’s privacy practices before engaging through the platform.
5. Data Sharing and Disclosure
We may share your information only in the following circumstances:
- With delivery partners strictly for order fulfillment
- If required by law or legal process
- To protect our rights, property, or safety
We limit data sharing to what is strictly necessary.
6. Data Security
We implement reasonable administrative and technical measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as necessary:
- To fulfill orders
- To comply with legal or accounting obligations
- To resolve disputes
After that period, data may be securely deleted.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data
- Object to or restrict certain processing
To exercise any of these rights, please contact us at info@epflowers.com.
9. Cookies and Tracking Technologies
Our website may use basic cookies to:
- Improve website functionality
- Analyze website traffic
You can control cookies through your browser settings.
10. Third-Party Links
Our website may contain links to third-party platforms (such as WhatsApp). We are not responsible for the privacy practices of those external websites.
11. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.”
13. Contact Information
If you have questions about this Privacy Policy, please contact:
epflowers
Email: info@epflowers.com
Phone: +1 (702) 782-1966